Analista de Negócios

Vagas Externas — Remotar · remote · CLT · pleno

Descrição

Accountabilities

- Lead and support system implementation activities, including configuration, operational testing, parallel operation, assisted operation, training, homologation, and final handover to technical support. 

- Act as an intermediary between clients and internal teams, helping identify, clarify, and resolve business and system-related issues. 

- Work collaboratively with Commercial, Development, Projects, and Customer Support teams throughout implementation and service engagements. 

- Conduct requirements-gathering activities with clients to understand their operational needs, processes, and expectations. 

- Document functional requirements and specifications using Microsoft DevOps and other designated tools to support development activities. 

- Follow up on requests, coordinate testing, and maintain accurate documentation of activities, outcomes, and system changes. 

- Participate in meetings with clients, developers, and other stakeholders whenever required to clarify requirements and support effective delivery. 

- Contribute to a positive and consistent customer experience throughout projects and professional services engagements. 

- Identify opportunities for systemic or procedural improvements and propose changes designed to increase operational efficiency and improve business outcomes.

Requisitos

- Completed higher education degree; a degree in Technology or a related field is desirable. 

- Solid professional experience in technology implementation and/or customer-facing technology services. 

- Essential knowledge of the pension/retirement benefits business. 

- Experience with functional specifications and ERP projects. 

- Strong oral and written communication skills, with the ability to translate business needs into clear requirements and documentation. 

- Excellent interpersonal and stakeholder-management skills, including negotiation and the ability to build productive client relationships. 

- Proactive, creative, flexible, committed, ethical, and strongly customer-focused approach. 

- Ability to collaborate effectively with multidisciplinary teams and adapt to different client and project environments. 

- Basic knowledge of SQL and database-query support tools is desirable. 

- Familiarity with Microsoft DevOps is a plus. 

- Knowledge of remote-support and helpdesk solutions such as Freshdesk is desirable. 

- Experience with agile methodologies is an advantage.

Processo seletivo inclui:
Selecionamos as principais informações da posição. Para conferir o descritivo completo, clique em "acessar"

Candidatar-se

Esta vaga é agregada de Vagas Externas — Remotar. A candidatura é feita no site da fonte.

Candidatar-se no site da fonte