Analista de Registro (Certificado Digital)

Vagas Externas — Remotar · remote · CLT · pleno

Descrição

Accountabilities

- Contact customers regarding digital certificate renewals and first-time certificate purchases. 

- Monitor the active customer base and identify certificates approaching expiration, pending issuance, or requiring regularization. 

- Conduct follow-ups and provide clear guidance to customers to ensure certificates are issued or renewed within the required timeframe. 

- Monitor and follow up on the regularization of powers of attorney required for certificate-related processes. 

- Keep records, follow-ups, and process statuses accurately updated to provide clear visibility into outstanding items. 

- Work proactively to reduce operational impacts and interruptions to accounting deliveries resulting from missing, expired, or irregular digital certificates and powers of attorney. 

- Communicate clearly and efficiently with customers, helping resolve pending issues and maintain process continuity. 

- Support basic compliance with applicable ICP-Brasil requirements throughout certification processes.

Requisitos

- Good verbal and written communication skills. 

- Previous experience in customer service or public-facing roles. 

- Basic knowledge of digital certificates and ICP-Brasil standards. 

- Experience with document checking, organization, and attention to detail. 

- Intermediate knowledge of Microsoft Office, particularly Excel, including filters and basic formulas. 

- Basic understanding of internal processes, operational workflows, and task follow-up. 

- Basic familiarity with technology platforms, business systems, and digital certificates. 

- Basic knowledge of monitoring simple operational indicators, such as service volume and average handling time. 

- Ability to organize multiple pending items and maintain accurate records. 

- Proactive, detail-oriented, and customer-focused approach. 

- Currently pursuing a degree in Accounting, Business Administration, or a related field.

Processo seletivo inclui:
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